The Curo commitment is our guarantee to our customers to make the experience of buying a new home as easy, enjoyable and informative as possible. This does not stop when the keys are handed over; the Customer Care Team will be on hand to support when you move into your new home.
The Curo philosophy is to blend our expertise in house
building with the requirements of modern families to
create outstanding homes.
With years of experience, our architects and land buyers understand how homes work and what families need to enjoy comfortable living. From choosing your new home to moving in and beyond, our highly qualified sales and after-care staff will always be on hand to support and advise throughout the process.
It is not just about the bricks and mortar – Curo after-care gives peace of mind after moving into a Curo home.
The Curo way is to build memorable homes to last a lifetime.
Before you move:
Once you have chosen your perfect plot your Sales Advisor will be on hand to ensure all aspects of the reservation process are fully explained.
Point of contact
Your Sales Advisors on site will be your point of contact throughout the building process and beyond.
When moving into your new home with Curo you can be assured that the build quality, internal specification and finish of our individually designed homes will exceed expectations. Our contemporary well-designed kitchens are both sophisticated and practical, offering quality units and integrated appliances. Your Sales Advisor will be able to guide you through your selections and other optional extras you may require from our extensive selections.
Estimated build completion
When you reserve your new home with us we will provide you with an estimated completion date and keep you informed of the progression of the construction, up to the point when it is ready for you to move.
New home demonstration
The Site Manager who built your new home and your Sales Advisor will be on hand either on the day of your move or soon after, to guide you through the key features of the property and the best ways to maintain it. All the information demonstrated to you will be included within your Handover Pack for reference.
After you move:
On completion of your new home you will receive a Handover Pack which contains all the information you will require about your property.
A short while after you have moved in either your Sales Advisor or the Site Manager (if the development is still under construction) will contact you to ensure that you are completely happy with your new home.
Throughout the build process we inspect the quality of the workmanship, with the support of the NHBC Building Inspector and Local Authority Building Control Officer. Our Handover and Defects Manager, who will have watched your new home being built, will be your point of contact once you move in. Your new home will be covered by a 10 year NHBC Warranty alongside a 2 year Curo Warranty.
Dedicated customer care helpline
At Curo we operate a dedicated service to our customers and the helpline details will be included within the Handover Pack. You will also be supported by our Customer Care Manager who will be monitoring calls made to the helpline to ensure that any issues are dealt with effectively and efficiently.
Health & Safety During Occupation
We will undertake to be as considerate as possible whilst construction activities continue on your development. Please refer to your Aftercare booklet in respect of some simple health and safety rules which will keep you and your family safe whilst our construction activities continue.
When you decide it is time to move on, we provide you with a £1,000 voucher towards the purchase of any new Curo home in the country as a thank you for your loyalty.
We Do Value Your Comments and Feedback
Should you have any comments on any aspect of our service, please do not hesitate to contact Curo or should you be dissatisfied with our service please contact us:
Telephone: 01444 226221
We adopt the industry standards of good practice, procedures and information in accordance with consumer code for home builders.
Curo build to the highest standards. The National House Building Council, known as the NHBC, is a national body which regulates standard for the house building industry. For the first two years, Curo will correct any problems with your home which do not adhere to the NHBC guidelines. In addition for extra peace of mind you have a 10 year NHBC warranty. More information and a list of what is covered by the warranty will be provided in your Handover Pack.