We are here to help you so contact us anytime.

Call Customer Care on 0345 140 5050

We are here to help you

so contact us anytime.

Call Customer Care on 0345 140 5050

Defects & warranty work
Throughout this pandemic we’ve been working hard to continue to serve our customers and communities. Your safety is our first priority.

To help minimise the spread of COVID-19, we have put in place extra measures to protect you and our operatives from spreading or contracting COVID-19, we ask for your help in keeping you and our colleagues safe by taking the following actions:

Allow contractors to wash their hands
Leave windows open to ensure the house is ventilated
Stay in another room for the duration of the visit. If possible, for larger jobs, leave the home whilst work takes place
Advise us if your household is showing any signs of the virus so we can cancel the appointment in time with contractors
Please wash down all surfaces that the contractor will need to touch with hot soapy water and leave all doors open so the contractor does not need to touch them
Observe the 2-metre social distancing rule

Please be understanding if appointments take longer than usual due to extra cleaning time.

If you or someone in your household are experiencing any symptoms of COVID-19 please let us know as soon as you can.

Thank you for your continued support and understanding during these exceptional circumstances.

Once you’ve been given your keys and are settled into your new home, our Customer Care team are here to help answer any queries you might have.

Our team of experts are always on hand to help you. When you move in, your Sales Adviser and Site Manager will guide you through the key features of your new home and the best way to maintain it.

After you’ve had the chance to settle into your new home, we’ll give you a call to make sure you’re completely happy with the property. We’re certain you’ll love your new home, but if there are any issues, you can rely on us to sort them. We have a dedicated customer helpline and you’ll also be supported by a Customer Care Manager who will make sure that any problems are dealt with quickly and effectively.

Quality checks
After NHBC inspectors sign off your new home, we run our quality assurance checks to make sure everything is in tip-top condition. We resolve any issues we may find ahead of your moving day so you can start enjoying your new home straight away.

Help is on hand
We’ll check in with you once you had the chance to settle in. We know how important your home is and you can trust us to do the right thing - if anything needs our attention, we’ll sort it. We’ll arrange for our tradespeople to visit and remedy the issues and we’ll keep you informed at every stage.

Peace of mind
During the first two years you’ll benefit from our own Curo warranty, meaning we will put right any defect that’s caused by faulty workmanship. After this, your home is covered during years 3-10 by your NHBC warranty which will insure you against the cost of repairing damage caused by a structural defect to any parts of your home specified in the policy.

Need to report an issue or have a question?
Speak to our Customer Care Team on 0345 140 5050 or email customercare@curo-group.co.uk.
Our working hours are 8.30am – 5pm Monday to Thursday and 8.30am - 4.30pm on Friday.

Emergency repairs
If you need to report an emergency repair, call us on
0345 140 5050 or 01216 731 760.

To view our formal complaints procedure click here